Company · Contact

Talk to our team.

Evaluating custody for a treasury, fund, or exchange? We'll walk you through the architecture, the controls, and onboarding — with the people who built them.

How we work

Email, answered by a person.

There is no web form and no chatbot. Every address below reaches a monitored inbox owned by the team responsible for that route.

If you are not sure which route fits, write to hello@holdway.xyz and we will route it for you. Background on the company is on the About page.

  • ✓Put your firm name and role in the subject line
  • ✓Tell us assets, volumes, and timeline if you can
  • ✓Existing clients: include your account reference for faster triage

Routes

One address per purpose.

Each route below states who reads it, what to include, and what response to expect.

holdway · contact routes
Sales & new accounts
hello@holdway.xyz or sales@holdway.xyz — include entity type, assets to custody, expected volumes, and timeline. Read by the onboarding team.
1 business day
Support — existing clients
support@holdway.xyz — staffed 24/7. Include account reference and severity. SLAs: Sev-1 (funds or access impaired) 15 minutes; Sev-2 (degraded service) 1 hour; Sev-3 (questions, requests) next business day.
24/7
Security reports
security@holdway.xyz — vulnerability reports and coordinated disclosure. Include reproduction steps; do not include exploit code in the first message. Disclosure terms are on the Security page.
Acknowledged 24h
Press
press@holdway.xyz — interviews, fact-checking, and brand guidance. Announcements, fact sheet, and boilerplate are in the newsroom.
1 business day
Compliance & due diligence
compliance@holdway.xyz — SOC 2 report requests, questionnaires, audit and regulator inquiries. What we can share, and under what terms, is on the Compliance page.
2 business days

What happens next

After you write, three steps.

01
A named contact is assigned to your inquiry and owns it end to end — no ticket queue, no re-explaining.
02
We schedule an architecture walkthrough: segregation model, MPC key management, and withdrawal policy controls, with the engineers who run them.
03
You receive the due-diligence pack under NDA: SOC 2 Type II report, insurance summary, and proof-of-reserves attestations.

Mailing address

Registered address.

For formal correspondence and service of process only. Operational matters move faster by email.

One thing worth stating plainly: no key material is held at this or any office. Key shards live in hardware-isolated modules at geographically distributed facilities, and no single location — including our own — can move client assets.

holdway · registered address
Holdway, Inc.
c/o Registered Agent · 1209 N Orange Street, Wilmington, DE 19801, United States
Mail only
Key material on site
None, by design — at this or any office
Verified

Start with one email.

Email hello@holdway.xyz Request access